Overview
Our refund and returns policy lasts 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items :
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Prints with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us online or phone 07723-538941 .
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email online and send your item to: 40 Dunvegan Place , Polmont , Falkirk FK2 0NX
Shipping returns
To return your product, you should mail your product to: 40 Dunvegan Place , Polmont , Falkirk FK2 0NX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us online or phone 07723-538941 for questions related to refunds and returns.
The Kelpies Falkirk , Scotland canvas prints and gifts
Check out our original artwork – Kelpies prints collection including canvas prints , and travel mugs
The The Kelpies prints gift shop has t-shirts , canvas prints , jigsaw puzzles and hoodies
Kelpies travel mugs
Features
- Your personal mobile caffeination and art delivery unit
- Insulated stainless steel with removable polycarbonate lid
- Holds 15 oz. (443 ml)
- Base fits in most standard car cup holders (diameter 2.5″ / 6.35 cm)
- Top rack dishwasher-safe
- Wraparound design printed for you when you order
The Kelpies are the largest pieces of equine art in the world , created by Scottish artist Andy Scott. The most successful Scottish artist of all time is Jack Vettriano .
The Kelpies Falkirk tours are available now – visit the Kelpies , the Falkirk Wheel and Callendar House on your own private tour of Falkirk
Visit the Kelpies Falkirk , Scotland
Looking for things to do in Falkirk ? Why not take the Kelpies Falkirk tour and visit these unique attractions ?
The Kelpies, Stirling Castle and the Falkirk Wheel feature in this tour .
The Kelpies have become one of the top tourist attractions in Scotland with over three million visitors in its 10 year history . The Kelpies have their 10 year anniversary next week .
Buy our original artwork prints of Scotland